Privacy Policy

We collect information to provide better services to our customers. The types of information we may collect include:

The information we collect is used to operate and improve our services. Specifically, we use it to:

• Process and manage your service complaints and repair requests.
• Fulfill product orders placed through our shop and track delivery status.
• Send service updates, complaint status notifications, and important announcements.
• Improve our website, products, and customer experience based on usage patterns.
• Respond to your inquiries, feedback, or customer support requests.
• Comply with legal obligations and prevent fraudulent activity.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted partners who assist in operating our website or conducting our business, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority to disclose information.
• Protection of Rights: To protect the rights, property, or safety of Zahid Power Electronic, our customers, or others.

The security of your personal information is important to us. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website.
• Restricted database access with role-based permissions for our staff.
• Regular security reviews and system updates to patch vulnerabilities.
• Password hashing and secure authentication practices for user accounts.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any breaches.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use cookies to:

• Remember your session and preferences for a smoother experience.
• Analyze website traffic and usage patterns to improve our services.
• Enable essential website functionality such as login sessions and complaint tracking.

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to processing of your data for certain purposes such as marketing.
• Portability: Request a portable copy of your data in a common format.

To exercise any of these rights, please contact us using the details provided in Section 10.

Our website may contain links to third-party websites such as social media platforms, payment gateways, or partner services. These websites have their own privacy policies, and we have no control over their content or practices.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to remove that information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email where appropriate.
• Post a notice on our website homepage.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: